:root{--teal:#1d7874;--teal-dark:#155a57;--nav:rgb(29,120,116);--bg:#f6f8f7;--line:#e3e8e6;--ink:#1c2b28;--muted:#6b7c78;}
*{box-sizing:border-box;} body{margin:0;font:15px/1.5 system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color:var(--ink);background:var(--bg);}
header{background:var(--nav);color:#fff;padding:14px 22px;display:flex;align-items:center;gap:14px;}
header .logo{display:flex;align-items:center;} header .logo svg{height:22px;width:auto;display:block;}
header .sp{flex:1;} header a{color:#dff0ec;text-decoration:none;font-size:14px;} header a:hover{color:#fff;}
header .brand{display:inline-flex;align-items:center;gap:14px;color:#fff;cursor:pointer;} header .brand:hover{opacity:.9;}
main{max-width:1040px;margin:0 auto;padding:26px 22px;}
.card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:22px;}
h1{font-size:22px;margin:0 0 4px;} .muted{color:var(--muted);} .nowrap{white-space:nowrap;}
.kpis{display:flex;flex-wrap:wrap;gap:12px;margin:0 0 14px;}
.kpi{flex:1;min-width:120px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px 14px;}
.kpi .v{font-size:26px;font-weight:700;line-height:1.1;} .kpi .v .u{font-size:15px;font-weight:600;color:var(--muted);margin-left:1px;}
.kpi .l{font-size:12px;color:var(--muted);margin-top:2px;} .kpi.warn .v{color:#c0392b;}
.kpi-delta{font-size:11px;font-weight:700;margin-top:7px;font-variant-numeric:tabular-nums;}.kpi-delta span{font-weight:500;color:var(--muted);}.kpi-delta.up{color:#1c7d43;}.kpi-delta.down{color:#a45832;}.kpi-delta.flat{color:var(--muted);}
.charts{display:flex;flex-wrap:wrap;gap:12px;margin:0 0 16px;}
.chart{flex:1;min-width:300px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px 16px;}
.chart h3{font-size:12px;margin:0 0 8px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.3px;}
.chart h3 .sub{text-transform:none;letter-spacing:0;font-weight:500;opacity:.8;}
.chart.insight-chart{flex-basis:calc(50% - 6px);}.chart.insight-chart .echart{height:240px;}
/* legends are rendered as plain HTML (they double as clickable filters, so kept out of the canvas) */
.chart .pie-row{display:flex;align-items:center;gap:10px;}
.leg{display:flex;flex-direction:column;gap:5px;min-width:118px;}
.leg.row{flex-direction:row;flex-wrap:wrap;gap:4px 14px;margin-top:8px;justify-content:center;}
.leg.row.topic-legend{justify-content:flex-start;gap:5px 14px;margin-top:4px;}.leg.row.topic-legend .lg{white-space:normal;}.leg.row.topic-legend .lc{margin-left:0;}
.leg .lg{display:flex;align-items:center;gap:7px;font-size:12px;color:var(--ink);white-space:nowrap;}
.leg .sw{width:10px;height:10px;border-radius:2px;flex:0 0 auto;}
.leg .lc{margin-left:auto;color:var(--muted);font-variant-numeric:tabular-nums;}
.pill{max-width:100%;} .modal .pill{white-space:normal;} svg rect{cursor:default;}
.hbar{display:flex;align-items:center;gap:8px;margin:7px 0;font-size:13px;}
.hbar .nm{width:170px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.hbar .track{flex:1;background:#eef2f1;border-radius:4px;height:12px;overflow:hidden;}
.hbar .fill{display:block;height:12px;border-radius:4px;background:var(--teal);}
.hbar .ct{width:26px;text-align:right;color:var(--muted);}
th.sortable{cursor:pointer;user-select:none;} th.sortable:hover{color:var(--ink);} th .arrow{opacity:.6;font-size:11px;}
#rows{overflow-anchor:none;} #rows tr.fade{animation:rowIn .3s ease both;}
@keyframes rowIn{from{opacity:0}to{opacity:1}}
#loading{height:40px;line-height:40px;text-align:center;opacity:0;transition:opacity .2s;}
.role{display:inline-block;background:#eaf3f1;color:var(--teal-dark);border-radius:999px;padding:3px 12px;font-size:12px;font-weight:600;margin-left:8px;}
.timeframe{display:flex;align-items:center;flex-wrap:wrap;gap:7px;margin:0 0 14px;position:relative;}
.timeframe-label{font-size:12px;font-weight:600;color:var(--muted);margin-right:3px;}
.timeframe-ai{margin:0 0 0 auto;font-size:12px;color:var(--ink);white-space:nowrap;}
.chip{display:inline-flex;align-items:center;justify-content:center;background:#fff;color:var(--muted);border:1px solid var(--line);border-radius:999px;padding:6px 11px;font-size:12px;font-weight:650;line-height:1;cursor:pointer;}
.chip:hover{background:#eef5f3;color:var(--teal-dark);}.chip.active{background:var(--teal);border-color:var(--teal);color:#fff;}
.custom-range{position:relative;}.custom-range summary{list-style:none;}.custom-range summary::-webkit-details-marker{display:none;}
.custom-pop{position:absolute;z-index:8;top:36px;right:0;width:270px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:12px;box-shadow:0 12px 30px rgba(20,30,28,.16);display:grid;grid-template-columns:1fr 1fr;gap:9px;}
.custom-pop label{margin:0;font-size:11px;}.custom-pop input[type=date]{width:100%;margin-top:4px;padding:8px;border:1px solid var(--line);border-radius:7px;color:var(--ink);background:#fff;}.custom-pop button{grid-column:1/-1;padding:8px;}
label{display:block;font-size:13px;color:var(--muted);margin:12px 0 4px;}
input,button,select{font:inherit;} input[type=text],input[type=email],input[type=password],input[type=tel],select{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:#fff;}
button{background:var(--teal);color:#fff;border:0;border-radius:8px;padding:10px 18px;font-weight:600;cursor:pointer;} button:hover{background:var(--teal-dark);}
.as-link{background:none;color:var(--teal-dark);padding:0;margin-left:10px;font-size:13px;font-weight:400;} .as-link:hover{background:none;text-decoration:underline;}
a.link{color:var(--teal-dark);font-size:13px;text-decoration:none;cursor:pointer;} a.link:hover{text-decoration:underline;}
.check{display:flex;align-items:center;gap:8px;color:var(--ink);margin-top:14px;} .check input{margin:0;}
.auth-links{margin-top:16px;display:flex;gap:16px;align-items:center;} .auth-links form{margin:0;display:flex;align-items:center;}
.auth-links .as-link,.auth-links a.link{display:inline-flex;align-items:center;height:20px;line-height:20px;}
.password-rules{margin:8px 0 14px;padding-left:20px;color:var(--muted);font-size:13px;}
.password-field{position:relative;} .password-field input{padding-right:64px;}
.password-toggle{position:absolute;right:5px;top:50%;transform:translateY(-50%);background:none;color:var(--teal-dark);padding:6px 8px;font-size:12px;font-weight:600;} .password-toggle:hover{background:#eef2f1;}
.password-tools{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:10px;} .password-tools .secondary{background:#eef2f1;color:var(--teal-dark);padding:8px 12px;font-size:13px;} .password-tools .secondary:hover{background:#dfe9e6;} .password-tools .hint{margin:0;}
.filters{display:flex;flex-wrap:wrap;gap:12px;align-items:flex-end;margin:14px 0 4px;}
.filters .f{flex:1;min-width:150px;} .filters .f.search{flex:2;min-width:220px;} .filters label{margin:0 0 4px;}
.clr{color:var(--teal-dark);font-size:11px;font-weight:600;cursor:pointer;margin-left:6px;} .clr:hover{text-decoration:underline;}
table{width:100%;table-layout:fixed;border-collapse:collapse;margin-top:12px;} th,td{text-align:left;padding:11px 10px;border-bottom:1px solid var(--line);font-size:14px;vertical-align:top;overflow:hidden;}
.table-scroll{overflow-x:auto;} .admin-users{table-layout:auto;min-width:900px;} .admin-users .user-row{cursor:pointer;} .admin-users .user-row:hover,.admin-users .user-row:focus{background:#f2f7f5;outline:none;}
td.wrap{overflow-wrap:anywhere;} th{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
td .ti{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere;}
th{color:var(--muted);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.4px;}
tbody tr.clk{cursor:pointer;} tbody tr.clk:hover{background:#f2f7f5;}
.pill{font-size:12px;padding:2px 9px;border-radius:999px;font-weight:600;white-space:nowrap;}
.status-full{display:none;}.status-compact{display:inline;}
.cat-submitted{background:#eef2ff;color:#3b4cca;} .cat-in_progress{background:#fdf1e3;color:#b8710f;}
.cat-waiting_on_customer{background:#fdeceb;color:#c0392b;} .cat-resolved{background:#e9f7ee;color:#1c7d43;}
.cat-fin_closed{background:#eef1f0;color:#6b7c78;}
.a-login{background:#e9f7ee;color:#1c7d43;} .a-user{background:#efe7fb;color:#6b3fb0;}
.a-del{background:#fdeceb;color:#c0392b;} .a-view{background:#eef2ff;color:#3b4cca;} .a-open{background:#fdf1e3;color:#b8710f;}
.a-code{background:#eef1f0;color:#6b7c78;}
.rl{display:inline-block;font-size:11px;font-weight:700;padding:2px 8px;border-radius:999px;text-transform:uppercase;letter-spacing:.3px;}
.rl-admin{background:#efe7fb;color:#6b3fb0;} .rl-supervisor{background:#eaf3f1;color:#155a57;}
.rl-manager{background:#eef2ff;color:#3b4cca;} .rl-employee{background:#eef1f0;color:#6b7c78;}
.st-pending{background:#fdf1e3;color:#9a650f;} .st-active{background:#e9f7ee;color:#1c7d43;} .st-suspended{background:#fdeceb;color:#c0392b;}
.err{color:#c0392b;font-size:14px;margin-top:10px;} .ok{color:#1c7d43;font-size:14px;margin-top:10px;} .hint{font-size:12px;color:var(--muted);margin-top:16px;}
.count{font-size:13px;color:var(--muted);margin-top:8px;}
.modal-bg{position:fixed;inset:0;background:rgba(20,30,28,.45);display:none;align-items:center;justify-content:center;padding:24px 16px;overflow-y:auto;}
.modal-bg.open{display:flex;} .modal{background:#fff;border-radius:14px;max-width:560px;width:100%;padding:24px;box-shadow:0 20px 60px rgba(0,0,0,.25);}
.modal h2{margin:0 8px 2px 0;font-size:19px;display:inline-block;max-width:100%;vertical-align:top;overflow-wrap:anywhere;word-break:break-word;} .modal .close{float:right;background:none;color:var(--muted);font-size:22px;line-height:1;padding:0 4px;}
.modal dl{display:grid;grid-template-columns:130px 1fr;gap:8px 14px;margin:16px 0;} .modal dt{color:var(--muted);font-size:13px;} .modal dd{margin:0;font-size:14px;overflow-wrap:anywhere;}
.modal .desc{background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:12px;font-size:14px;margin-top:6px;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;}
.modal .desc.fin{background:#f3f6fb;border-color:#dbe4f3;} .modal .mlabel{font-size:12px;color:var(--muted);margin-top:12px;}
.modal .thead{display:flex;gap:12px;align-items:center;margin:12px 0 4px;}
.modal .av{width:38px;height:38px;border-radius:50%;object-fit:cover;flex:0 0 auto;}
.modal .av.ph{display:flex;align-items:center;justify-content:center;background:var(--teal);color:#fff;font-size:13px;font-weight:700;}
.modal .prog{display:flex;gap:6px;margin:12px 0 6px;} .modal .prog .seg{height:6px;flex:1;border-radius:3px;background:#e3e8e6;}
.modal .smsg{font-size:14px;margin-bottom:2px;}
.modal .actions{margin-top:18px;display:flex;flex-wrap:wrap;gap:10px;align-items:center;} .modal .ghost{background:#eef2f1;color:var(--teal-dark);}
.portal-login-note{margin-top:18px;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:#f6f8f7;color:var(--muted);font-size:14px;line-height:1.45;}.portal-login-note a{color:var(--teal-dark);font-weight:650;}
.user-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:20px;align-items:center;} .user-actions form{margin:0;} .danger-ghost{background:#fdeceb;color:#c0392b;} .danger-ghost:hover{background:#f8d8d5;}
.intercom-picker{margin-top:18px;padding-top:4px;border-top:1px solid var(--line);}.intercom-identity-card{margin-top:8px;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:#f8fbfa;font-size:13px;}.identity-groups{display:flex;flex-wrap:wrap;gap:5px;margin-top:7px;}.identity-group{display:inline-flex;padding:2px 8px;border-radius:999px;background:#eaf3f1;color:var(--teal-dark);font-size:11px;font-weight:650;text-transform:capitalize;}
.legacy-domain-banner{display:flex;justify-content:center;align-items:center;gap:12px;flex-wrap:wrap;padding:10px 18px;background:#fff4d6;border-bottom:1px solid #e9c46a;color:#5f4600;font-size:14px;text-align:center}.legacy-domain-banner a{color:#125f5b;font-weight:700;text-decoration:underline;text-underline-offset:2px}
.modal .btn{display:inline-block;padding:10px 18px;border-radius:8px;font-weight:600;text-decoration:none;}
.echart{width:100%;height:180px;position:relative;}
.echart.chart-loading::before,.echart.chart-error::before{content:attr(data-chart-message);position:absolute;inset:0;display:flex;align-items:center;justify-content:center;text-align:center;padding:16px;color:var(--muted);font-size:13px;background:#fff;z-index:1;}
.echart.chart-error::before{color:#c0392b;}
.otp-input{letter-spacing:.4em;font-size:22px;text-align:center;font-weight:700;}
@media (max-width:1000px){
  main{padding:18px 12px;}.card{padding:16px 12px;}
  table col:nth-child(4),table col:nth-child(5),table th:nth-child(4),table td:nth-child(4),table th:nth-child(5),table td:nth-child(5){display:none;}
  table col:nth-child(1){width:14%!important;}table col:nth-child(2){width:17%!important;}table col:nth-child(3){width:48%!important;}table col:nth-child(6){width:21%!important;}
  table th:nth-child(2),table td:nth-child(2),table th:nth-child(6),table td:nth-child(6){overflow:visible;text-overflow:clip;}
  table th,table td{padding-left:8px;padding-right:8px;}
  table td:nth-child(6) .pill{display:inline-block;white-space:nowrap;}
}
@media (max-width:560px){
  table col:nth-child(1),table th:nth-child(1),table td:nth-child(1){display:none;}
  table col:nth-child(2){width:22%!important;}table col:nth-child(3){width:53%!important;}table col:nth-child(6){width:25%!important;}
}
[x-cloak]{display:none!important;}